Clarity from Chaos

Joining the Business Continuity Institute Global Conference in London this Tuesday, 11 November, we are taking part in a panel discussion on “From Chaos to Clarity: Crisis Leadership in an Uncertain World.”

Across sectors and geographies, organisations are navigating escalating volatility: geopolitical disruption, cyber-threats, supply chain shocks, climate-driven events, reputational risk and societal instability. Crisis leadership has never been more critical — nor more complex.

Yet amid uncertainty, there is clarity to be found.

• Clarity of purpose — understanding what must be protected above all else.

• Clarity in communication — moving fast, speaking consistently, and building trust even when all answers aren’t known.

• Clarity of responsibility — empowering decision-making at the right level, without ambiguity.

• Clarity of culture — ensuring resilience isn’t a plan on a shelf, but a mindset embedded across the business.

Some of the best lessons from crisis management remain universal:

• Prepare for the predictable, but train for the unexpected.

• Leaders who listen before they speak lead more effectively.

• Reputation can be lost in minutes — and preserved through transparency.

• People remember how you treat them long after they forget the details of the crisis.

• No plan survives first contact, but planning enables agility.

Crisis leadership today is not simply about reacting well when things go wrong — it is about shaping a resilient future, where organisations can continue to serve their customers, safeguard their people, and contribute positively to their communities, no matter the disruption.

We are looking forward to a dynamic conversation with fellow practitioners and to learning from the experiences of the global resilience community in the room.

If you’re attending, We'd love to connect.

From chaos to clarity — let’s continue strengthening resilience together.